VIP Account Manager (English Speaking)

Job Description

Our client is looking for a VIP Account Manager fluent in English. The Account Manager will be accountable for top value customers, by building long lasting relationships through exclusive Events and Offers.

 

Responsibilities

  • Building strong relationships by providing the best service and gaming experience to VIP clients.
  • Monitoring customer behaviors and provide bonuses, gifts and hospitality invitations in conformity with business requirements and procedures.
  • Travel to meet customers and host money-can’t-buy experiences.
  • Handle customer queries and complaints, including out of hours when necessary, to provide the best service to VIP clients.
  • Monitor campaigns, manage targets and budgets.
  • Managing inbound/outbound contracts with customers through Mobile phone.
  • Attend to top value customers.
  • Maximize player value.
  • Manage and Identify risks within areas of responsibility effectively.
  • Reactivate dormant accounts.
  • Help in discussing the marketing plan for your VIP customers and ensuring a gentle outcome.
  • Ensuring promotions are consistent, timely, attractive, cost effective, relevant and aligned to other areas within the business.
  • Suggest, develop and/or build new strategies to bring in new customers.
  • Cross-sell new products and channels, through face-to-face contact via hospitality and inbound and outbound communications.
  • Flexible to work out of hours, as required by the business.

 

Skills and experience required

  • British-English native speaker.
  • Experience with managing VIP customer accounts and resolving any queries that may occur.
  • Experience with hosting VIP customers at events.
  • Outgoing, approachable personality whom enjoys client interactions.
  • Excellent sales and telesales skills.
  • Great organisational, planning and prioritizing skills, with attention to detail.
  • Great customer relation skills, with commitment to providing the best service to valuable clients.
  • Analytical minded and able to manage promotional risk.
  • Good knowledge of Casino games and Industry.
  • Passionate for online gaming, either as a customer or through work experience in the industry.
  • Self-starter with a positive and can-do attitude.