Payments and Fraud Agent

Job Description

Our client is looking for a Payments and Fraud Agent. The purpose for this role is to monitor customer’s deposits/game play throughout the account life-cycle, identify and check fraudulent activities as well as respond quickly and effectively to new fraud groups/patterns that may emerge as well as ensuring that all player winnings are paid in a timely and efficient manner. Payments and Fraud Agents will represent the company at all points of contact in a professional and becoming manner. The selected candidate will be part of a team of 6 Agents (including 2 seniors) and report to the Payments & Fraud Supervisors.

 

Responsibilities:

  • Check and process withdrawal requests in fast and efficient manner
  • Make sure the payments services, provided to the customers, are undisrupted
  • Monitor customer deposits and ensure the deposit acceptance rate is high
  • Monitor, investigate and prevent fraudulent activity in all forms
  • Handling/processing/defending chargebacks
  • Assisting with police investigations related to suspicious transactions
  • Actively follow industry news and trends
  • Identify and report improvement areas according to company procedures
  • Work towards set KPIs
  • Provide 2nd line support to Customer Support Department
  • Liaise with external payments teams to resolve any pending issues
  • Assist the Payments & Fraud management as required.

 

Skills & Competencies

  • Previous online gaming work experience (Payments and Fraud will be considered a strong asset and even stronger if operated within a sportsbook environment)
  • Excellent attention to detail, very good presentation skills
  • High proficiency of English (Written and Verbal)
  • Good/excellent computer literacy including Microsoft Office applications such as Excel/Word
  • Clear thinking/analytical and problem solving mind set
  • Flexible and willing to work daily / evening shifts as well as overtime if required
  • Able to work in a dynamic and high pressured environment
  • Self-motivated individual
  • Ethically and morally aware individual