Danish CS Agent

Job Description

Our Client is a leading Igaming Company currently looking for a Danish CS Agent to join their International Team.

Responsibilities:

  1. Giving the best service via email, phone and chat
  2. Communicating with the customers in a good manner, in writing as well as orally –
  3. Building and maintaining relationships with existing and new customers
  4. Identify and report improvement areas according to company procedures.
  5. Helping our customer with all their inquiries
  6. Clarifying Company Terms and Conditions when it is needed
  7. Explaining how to use games and services
  8. Assisting the customers with on-going marketing campaigns
  9. Logging the tasks in accordance with company guidelines
  10. Helping out Payments and Fraud specialists in upholding security of the company and preventing fraudulent activities
  11. Advising players on responsible gaming tools and acting pro-actively on player’s gaming patterns
  12. Escalating and following up customer cases when needed
  13. Helping out with translations if needed

Skills & Competencies

  • On-line experience in Support / Customer Services
  • Experience in assisting the customers via email, phone and chat
  • Fast typewriting
  • Excellent written and verbal communication skills
  • Fluent in English and native Danish (additional languages beneficial)
  • Clear thinking and problem solving
  • Previous experience in iGaming or keen interest in sports or casino games is considered an asset
  • Flexible and willing to work daily / evening shifts