Customer Service Agent (Dutch Speaker)

  • Post Date: April 27, 2018
  • Apply Before: April 27, 2024
Job Description

Our client is a leading company within the iGaming industry offering a wide range of games such as Roulette, Slots or Esports. For their office in Malta, they are seeking a Dutch Customer Service Agent to join their international team on a permanent basis.

Responsibilities

  • Handling customer inquires, requests and complaints via email, phone and live chat.
  • Provide solutions to customers, addressing their issues and requests
  • Work as part of a dynamic team of professionals
  • Liaise with other departments across the business and report market activities
  • Be pro-active in proposing improvements and informing management on recurring customer issues

 

Requirements

  • Native Dutch Speaker
  • Proven experience within a multilingual customer service environment
  • Customer service focused
  • Excellent communication skills both written and oral
  • Ability to work independently with minimal supervision
  • Flexible and a team player
  • Must be able and willing to work shifts, including weekends
  • Willingness to relocate to Malta (Relocation Package)