Customer Service Agents (German, Finnish or Norwegian)

Full Time
  • Post Date: February 22, 2018
  • Apply Before: December 15, 2023
Job Description

Our client is a leading iGaming company here in Malta. Currently they are seeking for German, Finnish or Norwegian Speaking Candidates to expand their diverse workforce.

Main Duties

  • Handling customer inquires, requests and complaints via email, phone and live chat.
  • Provide solutions to customers, addressing their issues and requests
  • Work as part of a dynamic team of professionals
  • Liaise with other departments across the business and report market activities
  • Assist the fraud department with fraud checks and processes
  • Be pro-active in proposing improvements and informing management on recurring customer issues

Qualifications & Experience

  • Native or fluent in German, Finnish or Norwegian language
  • Proven experience within a multilingual customer service environment
  • Customer service focused
  • Excellent communication skills both written and oral
  • Ability to work independently with minimal supervision
  • Flexible and a team player
  • Must be able and willing to work shifts, including weekends
  • Willingness to relocate to Malta (Relocation Package)