CS Agent (German Speaking)

Full Time
  • Post Date: March 23, 2018
  • Apply Before: January 30, 2024
Job Description

On behalf of our client, a successful iGaming company, we are looking for a Customer Service Agent (German Speaking).

Responsibilities:

  • Answer customers’ queries via email and live chat
  • Resolve issues by ensuring excellent quality service
  • Process pay-outs and investigate bonus abuse, anti-fraud and risk management
  • Create and coordinate bonus campaigns
  • Improve internal processes to optimize quality and productivity
  • Report to direct manager
  • Other duties

 

Requirements:

  • Fluency German and an additional Nordic language is a plus
  • Fluency in English
  • Previous experience in Customer Service preferably in iGaming